Shipping Courier
  • Malaysia(SM) – J&T Express
  • Malaysia(SS) – Poslaju
  • Overseas – City-Link Express
Postage Day
  • Monday, Wednesday, Friday at 2pm
How long does delivery take ?
  • 3-5 working days for delivery within Peninsular Malaysia
  • 5-6 working days for delivery to Sabah and Sarawak
  • 14-20 working days for delivery to International
Where do you deliver ?
  • Malaysia and World Wide Countries
What if i am outstation when the delivery arrive ?
  • You must ensure you will be available to accept delivery at the delivery address on the delivery date as agreed between you and caramel. Or else, delivery company will give you a call to confirm with you. If the delivery company can not contact you, they will resent the parcel to us and re-delivery will need you to paying additional  fees to us delivery back to you.
Tracking Number
  • Tracking number will be sent to you via email and SMS after we post your parcel
Weight of Parcel
  • 700 gram ( Box + Scarves)



Only original item[s] purchased through Caramel official boutiques are entitle for refund or exchange.

  • We reserve the right to refuse any refund request, at our own discretion, should we determine that a customer is abusing our refund / exchange policy.
  • Sale / Discounted item[s] are nit eligible for refund or exchange.
  • Exchange item[s] will be picked by Caramel team based on product availability.
  • Return item[s] must be unworn, unwashed and return in the exact condition upon purchased with tag attached.

Following reasons will be considered as valid grounds for refund or exchange, such as “I don’t want it anymore”. All returned item[s] are subject to quality control inspection and approval.